Last updated: 6th October, 2025

Our Privacy Policy

At KSH TAX, we are committed to protecting your personal information and handling it responsibly, transparently, and in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website kshtax.com.au, contact us online, make a payment, or use any of our digital tools or forms.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We only collect personal information that is reasonably necessary for our business functions and to provide you with the services or information you request. This may include:

Form Submissions: When you fill out a contact form, franchise enquiry form, business registration form, or any other form on our website, we collect details such as your name, email address, phone number, and message.
Chatbot Interactions: If you communicate with our chatbot, we retain the information shared for service follow-up and training purposes. We do not publicly disclose how long we retain chatbot data, but we maintain it securely for as long as it serves a legitimate business purpose.
Appointment Scheduling: When you book a meeting through our Microsoft Teams integration, we collect and use your contact information to confirm and manage your appointment.
Zoho One Integration: When you submit any form, your details are transmitted securely to our internal Zoho One system, where they are assigned a unique ticket number for tracking. This ensures accountability and timely responses.
MFAA Calculators: Certain pages include calculators provided by the Mortgage & Finance Association of Australia (MFAA). These may collect limited technical data for functionality but do not store personal information.
Analytics and Tracking: We use Google Analytics to understand website usage and improve user experience. We may also use Facebook Pixel from time to time for remarketing or advertising campaigns.
Comments: When you post a comment, we collect your name, email address, and the content of your comment. Cookies may save your details for 14 days to simplify future comments.
Embedded Content: Some pages include third-party content (e.g., Google Maps). These sites may collect data such as your browser information as per their own privacy policies.

We do not collect sensitive information unless required by law or with your explicit consent.

2. How We Use Your Information

We use the information we collect to:

Respond to enquiries and requests submitted via our website or email;
Process applications and service-related forms;
Assign and track support tickets in Zoho;
Schedule meetings and follow up on service requests;
Send automated acknowledgment emails confirming receipt of your details;
Improve our website’s performance and user experience;
Conduct analytics and reporting through Google Analytics; and
Ensure accountability and efficient customer service within our internal systems.

We do not sell, rent, or trade your personal data to any third party.

3. Cookies

Our website uses cookies for functionality and analytics. Cookies are small files stored on your device that help us remember preferences and improve usability.

We use:

Chatbot Cookies – To maintain session continuity and conversation flow.
Comment Cookies – To remember your name and email for 14 days after commenting.
Analytics and Marketing Cookies – For anonymous visitor tracking via Google Analytics and, occasionally, Facebook Pixel.

You can choose to decline cookies through your browser settings, though this may affect certain features of the website.

4. Payment Information

We use Stripe to process all payments made through our website. Stripe is a leading global payment processor that complies with the Payment Card Industry Data Security Standard (PCI DSS).

Card Details:
KSH Tax does not collect or store your credit or debit card information. All payment data is encrypted and handled directly by Stripe.
Information We Can Access:
We can only see the amount paid, the payment status (e.g., successful or failed), and basic transaction metadata (e.g., timestamp).
Payment Inquiries:
If you have questions about a payment you made, please contact us at [email protected] or call us on 08 6285 8110.
Use of Payments:
Any payment you make through our website will be used exclusively for the service you selected at the time of payment.
Refund Policy:
Refunds are available only if the service has not commenced.
- For services like company registration, some payments are made directly to ASIC. Refunds for those amounts are subject to ASIC’s refund policy.
- We also offer a 30-day money-back guarantee if we fail to deliver the service you paid for or deliver it only partially.
  Refunds are processed promptly once eligibility is confirmed.

5. Data Security

We take the protection of your information seriously.
Our website and servers are safeguarded through:

SSL encryption to secure all transmitted data,
A firewall and DDoS protection to prevent unauthorized access, and
Access control mechanisms to ensure only authorized staff manage and maintain the site.

Our internal IT team regularly updates our systems to ensure they remain secure and compliant with best practices.

6. Data Retention, Access, and Deletion

We retain personal information only for as long as it is necessary for the purpose it was collected or as required by law.

You have the right to:

Request a copy of your data:
You can email us at [email protected] to request a copy of any personal data we hold about you.
Request deletion of your data:
You may request deletion by emailing [email protected]. We will delete all data that is not legally required to be retained.
If certain records must be kept for a statutory period (for example, under taxation or corporate recordkeeping laws), we will securely maintain them until the legal retention period expires.

We will respond to all valid requests in line with the Australian Privacy Principles.

7. Disclosure of Personal Information

We may disclose your information only in the following situations:

When required by law, regulation, or court order;
When disclosure is necessary to protect our rights, property, or the safety of our staff and clients.

We do not share or sell user data for any marketing or unrelated purposes.

8. Third-Party Tools and Links

Our website integrates or links to third-party services, including:

MFAA calculators,
Google Maps,
Stripe payment gateways,
Microsoft Teams, and
Zoho One (for ticket management).

These third parties have their own privacy practices, and we encourage you to review their policies before using their tools or services.

9. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect or process personal information from anyone under 18 years of age.
If you believe a child has provided personal data to us, please contact us immediately so we can delete it.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.
The latest version will always be available on this page, with the “Last Updated” date clearly indicated at the top.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please contact us at:

KSH TAX
Email: [email protected]
Phone: 08 6285 8110
Address: 36/328 Albany Hwy, Victoria Park, WA 6100